Refunds and Cancellations
Cancellation. Should you need to cancel any Order, the cancellation must be made prior to the time an Order is submitted to a courier for delivery (subject to a 15% cancellation fee). If the cancellation is received after the Order is submitted for delivery, no refund will be issued.
Delay. If an Order is delayed by an event that is beyond the Company’s control, the Company will contact you as soon as possible to let you know of the delay, and will take reasonable steps to minimize the effect of the delay. Provided the Company undertakes such action, the Company will not be liable for delays caused by such delays.
Refusal. The Company is not required to provide any refund for any Order should the intended recipient refuse to accept the Order.
Returns. If an Order arrives damaged, or does not meet reasonable expectations, please contact the Company within 24 hours of delivery for return instructions. No refunds or replacements will be made for any Order should the Client fail to notify the Company of any Order defect within 24 hours of the original delivery date.